Terms & Conditions

1. Acceptance of Terms

By accessing, browsing, or using the weshop platform, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, you must immediately cease using the Site. We reserve the right to update these Terms at any time without prior notice.

2. Eligibility & Account Registration

You must be at least 18 years old and capable of forming a legally binding contract under the Laws of Kenya to use this Site. You agree to provide accurate, current, and complete information during registration and to maintain the security of your password. You are solely responsible for all activities that occur under your account.

3. Nature of Service (Marketplace)

weshop operates as an online marketplace connecting independent third-party sellers ("Sellers") with buyers ("Customers"). We are not the manufacturer, retailer, or distributor of all the products listed. The contract of sale is strictly between the Seller and the Customer. weshop is not a party to that contract and disclaims all liability arising from it.

4. Products, Pricing & Availability

While we strive for accuracy, product descriptions, images, and pricing are provided by Sellers and may contain errors. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. All orders are subject to availability and confirmation of the order price.

5. Orders, Payment & Fees

By placing an order, you make an offer to purchase the product. Payment must be completed via the methods provided (e.g., M-Pesa, Card). weshop may charge service or delivery fees, which will be disclosed at checkout. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities, inaccuracies, or suspected fraud.

6. Shipping, Delivery & Risk

Delivery times provided are estimates only. weshop is not liable for delays caused by third-party couriers, customs, or events beyond our control. Risk of loss and title for items purchased pass to you upon our delivery to the carrier.

7. Returns, Refunds & Cancellations

Returns are governed by our separate Returns Policy. In accordance with the Consumer Protection Act, 2012, goods must be of merchantable quality. However, we reserve the right to reject returns that do not meet our stated conditions or show signs of use.

8. Intellectual Property Rights

All content on this Site, including text, graphics, logos, and software, is the property of weshop or its content suppliers and is protected by Kenyan and international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

9. Prohibited Conduct (Cybercrimes Act)

In compliance with the Computer Misuse and Cybercrimes Act, 2018, you agree not to: (a) use the Site for any fraudulent or illegal purpose; (b) attempt to gain unauthorized access to our systems; (c) upload malicious code or viruses; (d) engage in any activity that disrupts the Site's functionality. We will report violations to the relevant authorities.

10. Data Protection & Privacy

We process your personal data in accordance with the Data Protection Act, 2019. By using the Site, you consent to our collection and use of your data as described in our Privacy Policy. We implement appropriate technical and organizational measures to secure your data, but cannot guarantee absolute security.

11. LIMITATION OF LIABILITY

To the maximum extent permitted by Kenyan law, weshop, its directors, employees, or agents shall NOT be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

Your access to or use of, or inability to access or use, the Site;
Any conduct or content of any third party (including Sellers) on the Site;
Any content obtained from the Site; and
Unauthorized access, use, or alteration of your transmissions or content.

Our total liability to you for any and all claims arising out of or relating to these Terms or your use of the Site shall not exceed the greater of (a) the amount you paid to weshop for the specific product giving rise to the claim, or (b) KES 10,000.

12. Indemnification

You agree to defend, indemnify, and hold harmless weshop, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal fees, arising out of or in any way connected with your violation of these Terms or your violation of any law or the rights of a third party.

13. Dispute Resolution & Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Kenya. Any dispute arising out of or relating to these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, the dispute shall be referred to mediation or binding arbitration in Nairobi, Kenya, in accordance with the Arbitration Act, 1995. Nothing in this clause prevents you from exercising your statutory rights under the Consumer Protection Act.

14. Severability & Waiver

If any provision of these Terms is found to be unenforceable or invalid under Kenyan law, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Legal Agreement & User Policy