Fast & Reliable Delivery

weshop currently delivers to all major towns and cities across Kenya. Whether you are in Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, or a smaller town, we have a logistics partner that can reach you. Note: We currently do not offer international shipping outside of Kenya.

Delivery times vary based on your location and the seller's processing time. Once your order is confirmed, please allow the following estimated timelines:

• Nairobi & Environs: 1 - 2 Business Days.
• Major Towns (Mombasa, Kisumu, Nakuru, etc.): 2 - 4 Business Days.
• Remote/Upcountry Areas: 3 - 7 Business Days.

Please note: These are estimates. Delays caused by extreme weather, courier issues, or public holidays may extend these timelines.

Shipping fees are calculated at checkout based on your delivery location and the size/weight of the items in your cart.

• Standard Delivery: A flat rate may apply to standard orders within Nairobi.
• Bulky Items: Items like furniture or large appliances may incur additional delivery fees.
• Free Shipping: From time to time, we may offer free shipping promotions on qualifying orders. These will be clearly indicated on the product page or cart.

The delivery timeline starts from the moment the seller dispatches the item, not when the order is placed. Sellers are required to process and hand over your package to the courier within 1-3 business days of receiving your order (excluding weekends and public holidays).

Once your order has been handed over to our delivery partner, you will receive an SMS or email with a tracking number and a link to track your package's progress in real-time. You can also track your order directly on our Order Tracking page.

If our courier attempts delivery and fails due to:

• The customer being unavailable.
• Providing an incorrect or incomplete address.
• Refusing to accept the package without a valid reason.

The package will be returned to the seller. In such cases, the customer will be responsible for the cost of re-shipping the item. If the customer requests a refund instead, the initial shipping fee will not be refunded.

We take great care in packaging. However, if your item arrives visibly damaged, please document it with an unboxing video and photos, and contact us within 48 hours. If the courier loses the package, weshop will initiate an investigation and ensure you receive a replacement or a full refund.

Please double-check your delivery address and phone number before completing your purchase. weshop is not responsible for undelivered packages due to incorrect information provided by the customer. If you need to change your address after placing an order, please contact our support team immediately. We cannot guarantee changes once the item has been dispatched.